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Dedicated
Server - Service Level Agreement
Does your current dedicated provider only offer 99.9% uptime
and hardware replacement within 4 hours? Frustrated with
60 minute reboots and having to maintain your own security
patches?
Our Service Level Agreement (SLA) goes that step further
to ensure you are provided with an unparalleled service and
support. Each dedicated server is supplied with 100%
Networking uptime, instant reboots, instant
hardware replacement, full security patching and 15
minute engineer response time, providing the ultimate
service in dedicated server hosting.
Guaranteed 100% Network Uptime
Most other dedicated solutions allow for some downtime across
a calender month (eg with a 99.9% uptime guarantee), but
we understand that no business can tolerate downtime. We
can actually guarantee 100% uptime thanks to our own redundant
network to ensure there is never a glitch. The value of
a whole day's dedicated server cost will be applied for
every hour your server is without connectivity, such is
our confidence in the network.
Instant Reboot
We do not apply any restrictions as to when and how many
times you reboot your server. There are no additional charges.
Our data centre is equipped with electronically controlled
power outlets, meaning that you can reboot your ICUK dedicated
server instantly from our web based control panel.
Engineer Response in 5 Minutes
If your server develops a critical problem we guarantee to
have an engineer working on the issue within 5 minutes
of being notified. Regular updates will be passed as the
status develops.
Automatic Security Updates
Any security updates or patches applicable to your server
will be applied automatically or mitigating action taken.
Instant Hardware Replacement
Should your server suffer any form of hardware failure we
guarantee to maintain a complete server of the same or
better hardware specification powered up and pre-configured
for an instant replacement.
Price Freeze
The prices listed on our site may change over time, although
we guarantee to maintain the same price you paid upon signing
up even if the costs to new customers increase.
Bandwidth Guarantee
Not only will we maintain sufficient uncontended network
bandwidth to service all our customers at full capacity,
we will ensure that we are still able to do so even if
one of our Internet connections fails.
This SLA applies to dedicated servers
only, it does not apply to shared
hosting or reseller
hosting packages. |
