Support
Package Details
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| Telephone
Support - Mon - Fri 09:00 - 18:00 (National
Rate) |
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| 24/7
Helpdesk & Knowledge Base |
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Personal
Support Number Learn
More  |
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| Proactive
Support |
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| System
Resource Monitoring |
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| Secure
Remote Access (vis server) |
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| Hardware & Network |
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| 1
Routers / Modem / Firewall |
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| Up
to 2 Switches / Hub’s / AP’s |
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| Setup
/ Routing & Config changes |
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| Hardware
Support & Fault Diagnosis |
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| Firmware / BIOS Upgrades |
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| Support
Package Exclusions |
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| Onsite
Visits / Support |
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| Out
of Hours Support |
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| Calls
Not Relating to Specific Problem |
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| Replacement
Hardware or Software |
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| ISDN
Terminal Adapters / Routers |
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| Apple
Computer OS & Software |
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| Software
Licensing / Upgrade Fees |
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| Cisco
Hardware |
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