Support
Package Details |
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| Telephone
Support - Mon - Fri 09:00 - 18:00
(National Rate) |
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| 24/7 Helpdesk & Knowledge Base |
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| 1
Hour Onsite Support |
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Personal
Support Number Learn
More  |
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| Proactive Support |
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| System
Resource Monitoring & Alerting |
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| Secure Remote Access |
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| Hardware
& Network |
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Server Hardware Support (x86
PC Compatible)
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| Server
Hardware Support & Fault Diagnosis |
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| Printer
Support & Fault Diagnosis |
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| Workgroup
LAN Support & Fault
Diagnosis |
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| Domain/AD
LAN Support & Fault
Diagnosis |
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| Backup
Device - DAT / TAPE / DDS etc |
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| Operating
System |
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Operating
Systems Installation & Configuration
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| Operating
Systems Fault Diagnosis & Remote
Repair |
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| Patch and Upgrade Support |
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| Microsoft 2003 Server, including
R2 |
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| Microsoft SBS 2003, including
R2 |
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| Microsoft
2000 Server & Advanced
Server |
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| Microsoft SBS 2000 |
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| Application
Fault Diagnosis & Remote
Repair |
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| Broadband
/ Connectivity Problems |
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| RAID
1 & RAID 0 (Software Only) |
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| Applications |
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| Server
Application Set-Up & Configuration |
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| Application
Fault Diagnosis & Remote
Repair |
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| Patch and Upgrade Support |
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| Microsoft
Exchange Server |
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| Microsoft
SQL Server |
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| Microsoft
IIS |
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| Windows
Sharepoint Services |
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| Routing & Remote
Access Services (RRAS / VPN) |
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| Domain/AD
User Account and Permissions |
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| Workgroup
File & Print Sharing |
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| Domain/AD
File & Print Sharing |
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| NT
Back Up |
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| Support
Package Exclusions |
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| Onsite
Visits / Support |
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| Out
of Hours Support |
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| RAID
Array (Hardware) - Additional
£10.00 pm per server |
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| Calls
Not Relating to Specific Problem |
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| Replacement Hardware or Software |
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| Apple
Computer OS & Software |
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| Software
Licensing / Upgrade Fees |
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| Tuition
on Unsupported Software Usage |
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