This includes all of the features of the ‘Standard’ service together
with advanced monitoring of your PC's, network and servers, regular
server health checks and a fund of pre-paid credits for on-site
work.
| Scope of Cover - VSD Active
Support - Package
Comparison & Costs |
 Unlimited
Telephone & Remote Support |
24
/ 7 Helpdesk & Knowledge Base |
| Manufacturers
Warranty Management |
Global
Remote Support (IT Reach) |
Antivirus
Protection  learn
more |
Spyware
Protection learn
more |
| Internet
Content Filtering learn
more |
Proactive
Monitoring
& Alerting |
| User
Remote Desktop Access learn
more |
Support
Cover - Mon to Fri - 08:30 - 17:30 |
| Hardware
Support / Diagnostic |
Patch
& Upgrade Support |
| LAN
Support & Fault Diagnostic |
Broadband
/ Connectivity Problems |
| Windows
2K, XP Pro & Vista |
Desktop
Application Set Up & Config |
| Application
Support / Remote Repair |
MS
Office 2000 / 2003 / 2007 |
| Change
Management |
Ticket
& Call Tracking (web based) |
| Regular
Server Health Checks (monthly) |
Onsite
Hours Included ** |
| Exclusions of Cover |
 Additional
Oniste Visits / Support |
Out
of Hours Support (20:00 - 07:59) |
| Replacement
Hardware / Software |
Software
Licensing / Upgrades |
| Apple
Computer OS & Software |
Tuition
/ Support on Unsuppported S/W |
** Limited amount of pre-paid hours are included.
This is calculated on 3 hours per PC per year at a discounted
rate. The hours are not restricted to a particular PC or support
incident. Additional hours can be purchased as required.
