Compare our Support Packages and see which solution fits your
business requirement and budget.
We understand that a "one size - fit's all" does not allways work.
If you find that our packages do not cover your needs or budget
please call us on 0845 466 0182 so
that we can discuss your requirements in more details and propose
a tailored solution.
| Features: |
Standard Package
£15.00 p/m
|
Active Package
£25.00 p/m |
Premier Package
POA |
| Unlimited Telephone Support |
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| 24 / 7 Helpdesk & Knowledge Base |
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| Manufacturers Warranty Management |
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| Global Remote Support (IT Reach) |
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| Antivirus Protection |
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| Spyware Protection |
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| Internet Content Filtering |
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| User Remote Desktop Access |
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| System Monitoring & Alerting |
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| Support Cover - Mon to Fri - 08:30 - 17:30 |
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| Hardware Support / Diagnosting |
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| Patch & Upgrade Support |
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| LAN Support & Fault Diagnostic |
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| Braodband / Connectivity Problems |
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| Windows 2K, Win XP Pro & Vista |
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| Desktop Application Set Up & Config |
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| Application Support / Remote Repair |
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| MS Office 2000, 2003 & 2007 |
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| Change Management |
Minor Only |
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| Ticket & Call Tracking - Online |
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| Onsite Hours Included |
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 * |
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| Out of Hours Support (20:00 - 07:59) |
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| Service Level Agreement |
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| Dedicated Account Manager |
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| Regular Performance Reviews |
Optional |
Optional |
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| IT Risk Assesment |
Optional |
Optional |
Optional |
| Disaster Recovery Planning / Management |
Optional |
Optional |
Optional |
| Consultancy / Project Management |
Optional |
Optional |
Optional |
| Replacement Hardware & Software |
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| Software Licensing / Upgrades |
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| Tuition / Support on Unsupported S/W & HW |
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| Apple Computer OS & Software |
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| Travel / Mileage (charged @ 0.40p p/mile) |
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| Reduced Hourly Rate for Additional Hours |
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| Features: |
Standard Package
£60.00 p/m
|
Active Package
£150.00 p/m |
Premier
Package
POA |
| Unlimited Telephone Support |
|
|
|
| 24 / 7 Helpdesk & Knowledge Base |
|
|
|
| Manufacturers Warranty Management |
|
|
|
| Remote Support (IT Reach) |
|
|
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| Antivirus Protection |
|
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| Spyware Protection |
|
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| Internet Content Filtering |
|
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| Administrator Remote Desktop Access |
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| MS Business Critical Support Access |
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| Proactive Monitoring & Alerting |
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| Support Cover - Mon to Fri - 08:30 - 17:30 |
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| Hardware Support / Diagnosting |
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| Patch & Upgrade Support |
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| LAN Support & Fault Diagnostic |
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| Broadband / Connectivity Problems |
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| Windows Server 2K, 2003 & SBS |
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| Application Set Up & Config |
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| Application Support / Remote Repair |
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| MS Exchange Server 2000, 2003 & 2007 |
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| MS Sharepoint |
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| MS IIS |
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| MS SQL Server |
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| Domain & Active Directory |
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| Routing & Remote Access (RRAS) |
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| Change Management |
Minor Only |
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| Ticket & Call Tracking - Online |
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| Regular Server Health Checks |
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Monthly |
Realtime Monitoring |
| Onsite Hours Included |
|
** |
|
| Out of Hours Support (20:00 - 07:59) |
|
|
|
| Service Level Agreement |
|
|
|
| Dedicated Account Manager |
|
|
|
| Regular Performance Reviews |
Optional |
Optional |
|
| IT Risk Assesment |
Optional |
Optional |
Optional |
| Disaster Recovery Planning / Management |
Optional |
Optional |
Optional |
| Consultancy / Project Management |
Optional |
Optional |
Optional |
| Replacement Hardware & Software |
|
|
|
| Software Licensing / Upgrades |
|
|
|
| Tuition / Support on Unsupported S/W & HW |
|
|
|
| Apple Computer OS & Software |
|
|
|
| Travel / Mileage (charged @ 0.40p p/mile) |
|
|
|
| Reduced Hourly Rate for Additional Hours |
|
|
|
| Features: |
Standard Package
£25.00 p/m
|
Active Package
£35.00 p/m |
Premier
Package
POA |
| Unlimited Telephone Support |
|
|
|
| 24 / 7 Helpdesk & Knowledge Base |
|
|
|
| Manufacturers Warranty Management |
|
|
|
| Remote Support |
|
|
|
| Monitoring & Alerting |
|
|
|
| Support Cover - Mon to Fri - 08:30 - 17:30 |
|
|
|
| Hardware Support / Diagnosting |
|
|
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| Routers / Modems / Firewalls (max 2) |
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| Managed Switches (up to 3) |
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| Unmanaged Switches / Hubs (unlimited) |
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| Access Points / Print Servers (managed only) |
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| Routing & Config Changes |
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| Firmware / BIOS Upgrade |
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| LAN Support & Fault Diagnostic |
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| Broadband / Connectivity Problems |
|
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| VPN Set Up / Config & Support |
|
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| WAN Support |
|
|
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| LAN Support |
|
|
|
| Ticket & Call Tracking - Online |
|
|
|
| Onsite Hours Included |
|
|
|
| Out of Hours Support (20:00 - 07:59) |
|
|
|
| Service Level Agreement |
|
|
|
| Dedicated Account Manager |
|
|
|
| Regular Performance Reviews |
Optional |
Optional |
|
| IT Risk Assesment |
Optional |
Optional |
Optional |
| Disaster Recovery Planning / Management |
Optional |
Optional |
Optional |
| Consultancy / Project Management |
Optional |
Optional |
Optional |
| Replacement Hardware & Software |
|
|
|
| Software Licensing / Upgrades |
|
|
|
| Tuition / Support on Unsupported S/W & HW |
|
|
|
| ISDN Terminal Adapters / Routers |
|
|
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| Travel / Mileage (charged @ 0.40p p/mile) |
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All of our support packages are based on minimum 12 month terms
and are payable annually or quarterly .
All prices are subject to VAT at the current rate.
